Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering quality support on–time is our top priority, so we back up each cloud hosting plan with a one hour ticket reply guarantee. Once you fill in a ticket or post an e–mail, our user help support team will try their best to present the most satisfactory answer to your problem and to give you assistance promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is provided by a group of certified experts that are ready to answer to your questions straight away. It is easy to get in touch with the technical support team by starting a technical support ticket from your Site Control Panel or by sending us an e–mail message. On business days, you may as well call us on the telephone or use the live chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want support while performing tasks within the Control Panel, it is possible to always simply click the Help key and locate your query in the set of articles that will came up. We have as well turned a number of the posts into videos. The listing of video clips will come up if you choose the Videos key available in each section.