Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • We offer a 1–hour response warranty for each trouble ticket or e–mail that you send to the help desk support team. We will rapidly answer all the standard queries and forward the case to our server administrators if additional assistance is needed. If you order our Managed Servers package, we will perform any of the included server management tasks at a time that has been discussed with you earlier.

  • Top quality support service
  • An Outstanding Customer Service

  • Our client support staff will be available to you 24–7 if you require assistance with the Site Control Panel or with any of the applications that we pre–install for you on the dedicated hosting server. Furthermore if you need help handling all the everyday admin tasks on your dedicated web hosting server, you can have a glimpse at our Managed Servers package, which includes data backup hard disk drive storage space, weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have equipped our Site Control Panel with an elaborate knowledge base, which offers elaborate explanations of its features and functions. Moreover, we have made in–depth video tutorials that will further reveal to you how to perform a particular operation or solve a regularly experienced issue. All the instructional articles and the tutorial videos are easily accessible from each section of the Site Control Panel via the Videos and Help buttons located in the upper right corner.