1 hour ticket response
Timely assistance is our top priority and that is the reason why we have a team of qualified tech support engineers who will be happy to provide a swift solution to any question that you may have. Simply send your technical support ticket from your Site Control Panel and we will reply back to you within 1 hour in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute helpdesk ticket response time.
A Premium–Quality Help Desk Service
Our customer support team representatives possess significant experience in the cloud hosting world and are experienced enough to come up with a prompt solution to your problem. If, however, the matter at hand is not within the competency of a customer service technician, the client support ticket will be sent to a developer or sysadmin for further investigation.
A User–Friendly Help Center Section
Built into the Site Control Panel is an easy–to–navigate Help section, which features different information sources. You can browse through a routinely updated knowledgebase offering web hosting account administration articles and web site administration articles, watch our educational video tutorials or have a glimpse at our F.A.Q. database.
