The accessibility to the customer and tech support that a cloud hosting company offers can tell you a lot about the services they offer as well. If you can use just e-mails and / or tickets, you have most probably discovered a reseller and not the hosting provider. If this is the case, you will probably have to wait for a couple of days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the true hosting company for further assistance. When the supplier offers you several options for communication with quick response time available at any moment, they are most likely the top provider, not a reseller. Which means that you will receive well-timed assistance and top-notch support since they will have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it is always better to be able to contact your hosting company directly via your preferred method of communication.

24/7 Customer Support in Cloud Hosting

All our cloud hosting come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our services before you make a purchase or you're a current client and you have a question or a difficulty, you can contact us at any time, including holidays and weekends. We have numerous channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex matters or any matters that require more time to research and handle. In contrast to a number of other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of just 1 hour, which means that whatever the problem is, it will be resolved timely and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to get prompt support, particularly if your web site is not running as it should be for some reason. All of our semi-dedicated servers feature 24/7 customer and tech support, therefore if something comes up, you're able to use several ways to contact us - telephone line with several local numbers globally, live chat, e-mail messages and support tickets. The first two choices are for billing, pre-sales and common issues, so that if you don't have an account yet, for example, you will be able to get extra details regarding our services, or we can help you with less difficult tech issues. The second two options are for strictly technical issues or everything which is more time-consuming as it's much easier to follow the communication between you and our tech support crew. The warranted maximum response time for them is just 1 hour, the typical one - 15-20 min, so you will not need to wait for an entire day to receive support as you may need to do when using the services of other service providers.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we supply feature 24/7 support through several methods of communication and with a 1-hour maximum answer time warranty. In case you want to find out more about the plans or you have any kind of general or billing questions, you will be able to phone one of the local numbers that we have around the world or you could use our live chat service and talk with a live representative. For entirely tech problems which need assistance from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, as these channels are more appropriate to keep track of a particular matter. The response time for them rarely is more than 30 mins, so you can forget about waiting for a whole day in order to get assistance. Our support service is available for all of the server-related issues, and the pre-installed software. In case you need assistance for third-party apps, you can consider adding the Managed Services upgrade that we provide with all the packages.