If you’ve ordered a web hosting plan and you have some questions connected to a given feature/function, or in case you have experienced a certain problem and you require assistance, you should be able to touch base with the respective client care staff. All hosting companies use a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, since the easiest way to tackle an issue most often is to send a ticket. This form of correspondence makes the responses exchanged by both sides easy to follow and permits the help desk support team members to escalate the issue in case, for instance, a server administrator should intervene. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you need to use no less than 2 separate accounts to contact the customer service team and to actually manage the hosting space. Constantly switching between the accounts could be a nuisance, not to mention the fact that it requires lots of time for the vast majority of web hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while you are browsing through your website files or changing various account settings. The ticketing system is being closely monitored 24x7x365 by our customer support team representatives and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to obtain assistance. In contrast to certain web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you want and ask for info with regards to any technical or billing problem. Furthermore, you can see a collection of educational articles, which will help you deal with the most commonly faced predicaments on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you’d like to touch base with our customer service team, you will be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different technical support platform like you’ll need to do with the vast majority of hosting companies on the marketplace. Our integrated ticketing system will enable you to open a new ticket without hassle and to go through older tickets using a smart search filter. Furthermore, you’ll be able to check the applicable knowledge base articles that our system will present to you on the basis of the problem category that you select for your new ticket. You can accomplish all of the abovementioned operations without signing out of your Hepsia Control Panel at any moment, which goes to say that if you encounter any issue or have a question, you can contact our technicians and fix the issue in question in less than one hour through a single platform.