If you ever have any inquiries associated with your hosting account or you face a problem with your websites, you will need to touch base with the respective hosting provider’s help desk support team. It may not matter how fast they will answer if you have a generic question, but a problem like a thwarted application update, for instance, may lead to your website becoming broken or inaccessible on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the site will be down. In case you offer services or goods online, any outage will influence your site in a damaging way and you may lose current or prospective clients. Many hosting providers, mainly resellers, answer emails and support tickets within 24 hours, but in the electronic world this is much too long, since customers will rarely go back to a website that isn’t functioning correctly over an extended interval.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting come with a one-hour reply time guarantee, which implies that no matter what enquiry or complication you might have, we’ll always be there to assist you. As it is, it seldom takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both technical and sales matters. Our client support team representatives are available 24-7, even on holidays and weekends, so you’ll get immediate support at all times. We are aware of precisely how precious time can be, so by the time we reply to your e-mail or ticket, we’ll have probed into the matter and, in case we haven’t resolved it, we will provide you with more details on what you need to do on your end – if the circumstances necessitate this. With our support service, you can be certain that there will be somebody to lend you a hand instantly, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a tech support ticket from your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll get an answer within maximum one hour. You can contact us at any time in regards to technical, billing or general issues and considering the fact that we are available 24/7, you’ll always get support in a timely manner. Based on the specific issue or question, we’ll give you more details, sort out the problem if it has been caused by something that is within our reach or tell you what to do on your end in case you have to modify a given setting for an application that we do not have access to. You can forget about waiting for a day for each single answer. As a matter of fact, in most cases we respond to tickets and emails within 20 to 25 minutes max.