You will find lots of cloud hosting providers available, however many of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The level of support that you'll have via this particular way of communication will vary based on the service provider - a few of them offer dedicated phone support, while others offer general and customer support only since some matters are more time-consuming and it would be more convenient to be resolved with a ticket, particularly if the issue needs to be escalated. Still, it's good to find that you can reach your web hosting supplier since there're tons of small-scale problems that can be taken care of effectively and in a very timely manner through a telephone call, not mentioning that you're able to get additional information regarding the services even before you become a customer.

Phone Support in Cloud Hosting

We believe that having the option to consult with a live consultant is rather important, for that reason we have three support lines globally (UK, USA and Australia) and you are able to contact us on the phone for 14 hours every day. If you consider purchasing one of our cloud hosting, for example, you will be able to give us a call and learn more about our solutions prior to ordering so as to ensure that we do cover all the system requirements for your web sites. Following the order, you'll be able to call us about any sales and billing problems you may experience, or receive any kind of general or basic tech info that you need. We have tried to find the perfect balance between phone and ticket support, so for solely technical issues you will have to use the ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

Every time you want more details regarding the semi-dedicated servers that we offer, you can call any of the three support phone lines that we have worldwide - in the United States of America, Great Britain and Australia. By doing this, you're able to check in advance if our solutions are appropriate for your web sites. In case you're already our client and you own a semi-dedicated account, you will be able to get in touch with us over the phone for fourteen hours a day about any type of billing or general issues. For strictly tech problems you are able to employ our ticketing system to communicate with our technical support since someissues just need additional time to be dealt with, still we can assist you over the phone with many minor technical issues as well, saving you efforts and time.